Contact Us
Got a question about a review, a bonus term you can't square with what a site advertises, or a correction you think we've missed? This page explains how to reach Crypto Casinos, what kind of enquiries we can actually help with, and where to go instead if your issue sits outside what an independent review site can fix.
What We Can Help With
Crypto Casinos is an independent research and comparison site covering crypto casinos available to US players. We don't operate any of the casinos listed on this site, hold player funds, or process deposits and withdrawals — so our team can't resolve account-specific issues. What we can help with:
- Corrections — if a bonus figure, wagering requirement, licensing detail or coin list on one of our pages looks out of date, tell us and we'll check it
- Site feedback — general comments on how we rank or compare crypto casinos, or a site you think we should be looking at within the scope of what we cover
- Content questions — clarification on how we scored a site, why an offer appears the way it does, or how our non-Gamstop UK casino coverage relates to our US-focused pages
- Reporting errors — broken links, outdated offer terms, or anything on the page that doesn't match what a casino currently publishes
What to Contact the Casino Directly For
Account logins, deposit and withdrawal issues, verification requests, bonus crediting, and anything tied to an active player account all sit with the casino itself, not with us. Each crypto casino runs its own support desk — usually live chat or email — and that's the fastest route for anything involving your funds, your wallet, or your account status. We list the sites we've reviewed; we don't have visibility into individual player accounts and can't intervene in a dispute.
Reaching Us
The most reliable way to get in touch is through the contact channel linked in the site footer. When you write in, include the page URL you're referring to and as much detail as you can — a screenshot of a bonus term, the date you checked a licence page, or the specific coin support you're asking about all help us look into it faster. We read every message but can't guarantee an individual reply to every enquiry, particularly general feedback rather than a factual correction.
Before You Write In
A few things are worth checking first, since they cover most of what people write to us about:
- Bonus terms change often. Wagering requirements, deposit minimums, and eligible games are set by the casino, not by us, and can be updated without notice. Always confirm the current terms on the casino's own site before depositing.
- Licensing and legal status. The crypto casinos we cover are typically licensed offshore — in jurisdictions like Curaçao or Anjouan — rather than by any US regulator. Playing at these sites from the US sits in a legal grey area; availability and restrictions vary by state, and it's on each reader to check their own state's laws before signing up.
- Our review process. Rankings are based on published factors — supported coins, game selection, bonus terms, payout speed, and licensing information — and commission from any operator never buys a higher position on this site.
- Responsible gambling questions. If you or someone you know is struggling with gambling, our Responsible Gambling page has tools and the National Problem Gambling Helpline (1-800-GAMBLER). Offshore crypto casinos often don't offer the same self-exclusion tools or player protections as state-regulated operators, which is worth knowing before you play.
Company and Policy Information
For details on who we are and how we operate, see our About Us page. Full terms of use for this site are set out in our Terms and Conditions, including how we handle affiliate relationships and the limits of the information we publish.
A Note on Age and Eligibility
Crypto Casinos is intended for adults of legal gambling age only — 18 or 21 depending on the casino and your state's rules — and nothing on this site is directed at anyone under that threshold. If you're contacting us about access restrictions or age verification on a specific casino, that's handled by the casino's own support team, since account-level verification isn't something we control.
Getting a Faster Response
Enquiries that include a specific page, a specific claim, and a specific date are easier for us to action than general messages. If you're flagging something time-sensitive — like an offer that's expired or a licence that's lapsed — say so directly, and we'll prioritize checking it against the live source.